The "Smiley School": Why a Smile is Part of Your Uniform
The most critical element of a tennis professional’s uniform isn't a designer logo, a crisp name tag, or a perfectly tucked shirt—it’s their smile. While most clubs strictly mandate dress codes, a genuine smile should be the one non-negotiable requirement for every pro on staff.
Avoiding the "Bad Movie"
We’ve all seen this "bad movie" play out: a busy pro rushes through the lobby, eyes glued to their phone or the floor, ignoring every member who isn't currently on their lesson sheet. In hospitality terms, this lack of acknowledgment diminishes the member experience. In simpler terms? It’s just rude.
Sincerity vs. The "Pan Am" Smile
To be clear, I am not advocating for a plastic, "pasted-on" expression. There is a world of difference between a "Pan American" (forced) smile and a sincere one. A fake smile feels robotic and unsettling; a sincere smile reaches the eyes and triggers a positive chemical response in both the giver and the receiver. Think of a baby’s smile—it is a pure expression of joy that can soften even the toughest critic.
Can You Train a Smile?
Just like a kick serve, a sincere smile can be practiced and perfected. If it doesn't come naturally yet, follow this progression:
- The Mirror: Practice at home. It will feel awkward at first, but stick with it until you recognize your own "genuine" look.
- The Inner Circle: Practice with friends and family. Tell them what you’re working on and ask for honest feedback.
- Low-Stakes Reps: Take it into the world. Try it out at the grocery store or a restaurant.
- Game Day: Bring it to the club. Wear your smile as a permanent, essential part of your professional attire.
The Bottom Line
Beyond being good manners, smiling is good business. I have picked up an incredible number of private lessons simply by being the pro who looked up, smiled, and said hello.